Here at Oxford Wood Recycling, we want to keep things as simple as possible and avoid too much jargon, but we do need to do this so that we're all on the same page!

By signing up to become an official borrower or donor, you are agreeing to the following terms:

Definitions

The Borrower - any person who has created an account via the Oxford Wood Recycling Tool Hire site, regardless of whether they have borrowed an item or not.

The Donor - any person who donates an item to the Oxford Wood Recycling Tool Hire

Item - any piece of equipment or 'thing' stocked by the Oxford Wood Recycling Tool Hire

Borrowing - the act of hiring an item from the Oxford Wood Recycling Tool Hire site for the stated fees, and returning it on the stated return date.

Donating - the act of gifting an accepted item to the Oxford Wood Recycling Tool Hire

Joining and Membership

Only official Borrowers are able to borrow from the Oxford Wood Recycling Tool Hire.

To become a Borrower you must:

1. Be aged 18 or above
2. Give your personal details: Full name, address, telephone number and email address so that we can contact you
3. Connect a valid debit or credit card to your borrowing account and agree to pay the full amount due for your loan, before collecting your item from Oxford Wood Recycling
4. Agree to show valid ID and proof of address when borrowing from Oxford Wood Recycling
5. Tick to accept these Terms of Borrowing

Borrowing

Borrower Responsibilities

As a Borrower, you are responsible for:

1. Bringing the item back clean and in a fit state for the next Borrower. This means removing any dirt/debris. In essence, please return it in the same state that you received it in.
   
   
2. Bringing the item back on time so the next borrower is not kept waiting. You must return all items borrowed in their complete state (i.e. with all included parts as listed on the Oxford Wood Recycling Tool Hire website and in your email receipt) by closing time on the stated return date.
   You are able to change the item's return date by logging into your account on the Oxford Wood Recycling Tool Hire website and editing the return date.
   This is only possible if:
   1. There are no reservations made by another Borrower starting on or before your new proposed return date.
   2. You make the change before the closing time on the stated return date.
   
   Returning items after their return date may incur a late fee.
   
   You will receive notifications reminding you that the item is overdue.
   A daily late fee of £2 will be charged for each day the item is overdue. 
   
   If you do not return the item after one week of your return date, the item will be considered a 'non return' and you may be charged up to the full replacement cost of the item, in addition to the late fees already charged. We will notify you in writing via email and send you an e-receipt for the late fees.
   
   If you are unable to return your item on time, please contact us in the first instance and if we can help, we will.
   
   
3. Bringing the item back with all its parts in good working order, so that it's ready for use by the next Borrower.
   
   You understand that if you do not return all included parts of an item, and/or if you return the item damaged, you may be charged the replacement cost for each missing part and/or the cost to repair any damage done to the item.
   
   These charges are designed with the next Borrower in mind, as we don't want others in the community to lose out over items being damaged or returned without proper care and attention to all its parts.
   
   However, we also understand that accidents happen and our first response will always be to work with you, the Borrower, to resolve the issue in the best (most cost effective and sustainable) way for all involved. This could mean using the Abingdon Repair Café to fix the item (with a donation to the Repair Café being very much appreciated), or sourcing replacement parts/items from within the community.
   
   We ask that you please do not try to repair the item yourself as we cannot then guarantee that it is safe to use for the next Borrower.
   
   
4. Cancelling considerately. If you need to cancel a reservation, please do so in time to give others a chance to borrow - ideally at least five days before your collection date - in order to receive a full refund. If your reservation is cancelled within two days of your collection date you will still be charged the full price of the reservation.
   
   
5. Keeping the item safe. If you have a problem returning the item, please contact us as soon as possible. If you lose the item or it is stolen, it will be considered a 'non return' and you may be charged up to the full replacement cost of a new item.
   
   
6. Using the items in a safe and proper manner. You are responsible for using any item you borrow for the job it is intended to do, taking appropriate safety precautions outlined in how-to guides (either provided with the item, or linked to within the item description) and wearing any personal protective equipment (PPE) when an item requires this.
   
   
7. Familiarising yourself with how to use the item by reading the how-to guides or user manuals, watching YouTube videos or asking for help from another competent individual. If you enquire before borrowing an item, we may be able to put you in touch with someone who can advise you on the item's proper use.
   
   
8. Visually checking the items before borrowing and using them, especially for electrical equipment. For example, check you have all included parts, check the wires and plug for any visible damage before use, and don't use any items outside or near water if not intended to be used in that way.
   
   
9. Immediately stopping use of an item if it becomes unsafe or in a state of disrepair.
   
   
10. Telling us about any accidental damage as soon as possible so we can try to ensure the item is safe for use by the next Borrower. We will not charge you for 'reasonable use' wear and tear, so long as this is reported straight away. Where the item has been used inappropriately or unreasonable damage has been caused, we may charge you a repair fee or up to the full replacement cost of the item. 
    
    However, as mentioned previously, we would much rather work with you to resolve the issue and charges are always a last resort.
    
    You understand that Oxford Wood Recycling is not responsible for any manufacturing defects in quality of workmanship or materials inherent in any borrowed items.
    
    
11. Paying the total amount owed for the item(s) borrowed. Borrowers will be charged the stated rates for borrowing items. This can either be done via Stripe when placing your reservation, or by cash/card when collecting your item from Oxford Wood Recycling. If you don't have enough funds to pay any fees you owe, we will work with you to find a solution. 
    
    If after initial communication you still have not paid the fees you owe, we reserve the right to terminate your membership with us.

Disclaimers

• read all included safety information before using the item.
• ensure that you are confident in how to use the item safely before starting any work with it.
• stop using the item immediately if you feel that the circumstances you're working in become unsafe (for example, if it starts to rain when using electrical equipment outside).
  
  

If we discover you are not respecting the rules of borrowing and our guidance on how to use our Tool Hire and its items in a safe and proper manner, we reserve the right to terminate your membership at any time.

Oxford Wood Recycling's Responsibilities

Oxford Wood Recycling is responsible for:

1. Taking reasonable action to ensure the quality and safety of its items, including as a minimum:
   1. Sourcing brand new items, or fully refurbished items that have passed a PAT test (where applicable)
   2. Carrying out regular item checks and inspections
   3. Carrying out PAT tests (where applicable) on all items borrowed as a minimum every 6 months
      
      
2. Taking reasonable action to enable the Borrower to learn how to use items in a safe and proper manner, including:
   1. Making available digital copies of how-to guides for items
   2. Reminding Borrowers to stop using items and to report any damage immediately on noticing anything unusual (see Borrower Responsibilities 9).
      
      
3. Handling any issues and complaints relating to borrowing in a sensitive and timely manner, including:
   1. Making a direct refund to a Borrower via the original payment method used if for any reason the Borrower has been overcharged for the item(s) borrowed. This refund may take up to 10 days to reach the Borrower's bank account (if original payment was by debit/credit card from the time of discovery).
   2. Storing all Borrower data as securely as reasonably possible, handling data sensitively and ensuring data is compliant with the General Data Protection Regulation and other data protection laws. See the Oxford Wood Recycling Privacy Policy for more information on how we do this.

Donating

Some of our items at Oxford Wood Recycling Tool Hire come from generous donations.

However, as all donated items are loaned out to the community, we cannot accept items that we do not deem to be usable or fit for purpose. This includes items that do not meet current safety regulations.

As a Donor, you agree that:

1. The item you donate becomes the property of Oxford Wood Recycling and is ours to lend, sell (with proceeds going to the running of our Tool Hire), give away or dispose of as we see fit.
2. We will update you via email each time your item is borrowed from OWR if you would like to be informed. We can only do this if you have created an account via the Oxford Wood Recycling Tool Hire site, shared your account name with us when donating the item and you choose to opt in to these updates (you can opt out at any time by contacting us via email).

Changes to our Terms and Conditions

From time to time, we may need to update our Terms and Conditions. We will notify you of any changes via the Oxford Wood Recycling Tool Hire Homepage. Changes to the Terms and Conditions are effective from the point they are posted on this page.

Communicating with you

As a Borrower of Oxford Wood Recycling Tool Hire, you will receive some communications from us, including:

• a welcome email with information on how borrowing works
• reservation and collection receipts each time you reserve and borrow an item(s)
• reminder emails when items are due back or overdue
• occasional service updates

If you no longer want to be a Borrower of Oxford Wood Recycling Tools, email to tell us this via LoT@owr.org.uk. We will delete all of your personal data within 10 working days.